Step 1: Member Information
This claim is filed by Member Name* (Member ID*,4-digit PIN number* ). Delivery Order Number* (See Sample 1) for my shipment is Delivery Order Number. I received my order on Date* and missing items damaged items both missing and damaged items* is/are found in my parcel.
此申請由Member Name* (Member ID*,4-digit PIN number* )填寫。是次付運的送貨訂單號碼是Delivery Order Number(*請參考範例1)，並已於Date* 完成簽收。檢查送件時發現有missing items damaged items both missing and damaged items*的情況。
Step 2: Contact information
* If you are unable to provide us the required information and photo, please contact our Customer Service Team - Hong Kong HK@youngliving.com / Macau Macau@youngliving.com for assistance. We will try our best to assist you while handling time may be longer. We apologize for the inconvenience and thank you for your understanding.
* Delivery Order Number could be found on the Order Delivery Label. You would refer to sample 1 below and find your Delivery Order Number in Yellow-framed area.
Step 3: Upload photo of your Order Delivery Label (Please refer to Sample 1, Blue-framed area)
Step 4: Report missing items and upload photos
Step 4: Report damaged items and upload photos
Kindly note that the required information in this form is essential for investigation with the courier and will expedite a resolution within seven business days. The Customer Service Team will contacting you based on your preference as stated in the form. Thank you.