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  • Claim Form for Missing/Damaged Items in delivery order

  • Step 1: Brand Partner Information

  • This claim is filed by   *   (*,* ).
    Delivery Order Number* (See Sample 1) for my shipment is     . I received my order on Pick a Date* and               *    is/are found in my parcel.

  • 此申請由*   (*,* )填寫。
    是次付運的送貨訂單號碼是(*請參考範例1)，並已於Pick a Date* 完成簽收。
    檢查送件時發現有      *的情況。

  • Step 2: Contact information

  • * If you are unable to provide us the required information and photo, please contact our Customer Service Team - Hong Kong HK@youngliving.com / Macau Macau@youngliving.com for assistance. We will try our best to assist you while handling time may be longer. We apologize for the inconvenience and thank you for your understanding.

  • Sample 1

    * Delivery Order Number could be found on the Order Delivery Label. You would refer to sample 1 below and find your Delivery Order Number in Yellow-framed area.

  • Sample 1

  • Step 3: Upload photo of your Order Delivery Label (Please refer to Sample 1, Blue-framed area)

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Sample 2

  • Step 4: Report missing items and upload photos

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof

  • Step 4: Report damaged items and upload photos

  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof
  • Browse Files
    Drag and drop files here
    Choose a file
    Cancelof

  • Kindly note that the required information in this form is essential for investigation with the courier and will expedite a resolution within seven business days.  The Customer Service Team will contacting you based on your preference as stated in the form.   Thank you.

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